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Explore hearing, case-management, records and administration capabilities with your procurement and technical teams. Expand a section to review its functions and discuss your requirements.

13Capability domains
4User portals
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13 capability domains · 0 expanded
Why it matters
Coaching that lands during the call — not Monday after the next 80 hearings are gone.

Real-time coaching surface

  • Live suggestions · context-aware guidance during hearings
  • Procedural reminders · automatic prompts
  • Question suggestions · recommended by case type
  • Sentiment analysis · real-time mood and tone
  • Confidence scoring · AI certainty levels
  • Configurable delivery · frequency and cooldown
  • Post-hearing insights

AI analysis

  • Compliance scoring · automated procedural evaluation
  • Hearing summaries · AI-generated synopsis
  • Key points extraction
  • Document generation · AI-assisted decision drafting
  • Tenant-selectable AI models
Why it matters
Searchable record of everything said. Editable by humans — with full audit trail of every change.

Live capture

  • Automatic recording · configurable retention
  • Real-time speech-to-text
  • Multiple STT engines · tenant-selectable
  • Speaker identification · automatic diarization
  • Interim results · word-by-word display

Post-hearing

  • Editable transcripts · corrections with audit
  • Custom vocabulary · domain-specific terms
  • Search across hearings · full-text and semantic
  • Export · PDF, DOCX, plain text, JSON
  • Time-aligned playback · click any line to hear it
Why it matters
Find relevant statutes, regulations and prior cases with source references that an authorized reviewer can check before using them.

Retrieval system

  • Semantic search · vector-based
  • Citation-backed answers
  • Configurable thresholds · per collection
  • Result count limits · tunable top-k
  • Context budgets · per-query tokens

Content sources

  • State statutes · indexed by jurisdiction
  • Administrative regulations
  • Similar cases · historical outcomes
  • Tenant documents · policies, manuals
  • Pre-configured packs · common jurisdictions

Content management

  • Web scraping · automated discovery
  • CSS selectors
  • Scheduled re-indexing
  • Index job monitoring
  • Source provenance · URL and date

Configuration

  • Per-tenant collections
  • Per-collection thresholds
  • Response length limits
  • Audit trail · every query logged
Why it matters
No "join the Zoom link." The hearing officer runs the room from one console.

Call management

  • Dial-out · system initiates calls
  • Dial-in with PIN
  • Automatic dialing
  • Retry logic · configurable
  • Alternative numbers · mobile, landline, ext

Conference controls

  • Multi-party bridging
  • Mute / unmute · individual
  • Sequester (hold)
  • Remove · disconnect from hearing
  • Add participant · mid-hearing

Status tracking

  • Live status · pending, dialing, ringing, connected, on hold, muted, disconnected
  • Real-time updates · WebSocket
  • Duration tracking
  • Audio quality indicators

Hearing modalities

  • Telephone hearings
  • Video hearings
  • Hybrid · in-person plus remote
  • Multiple case consolidation
Why it matters
One workflow. Not three different tools handed off between scheduling, conducting, and dispositioning.

Lifecycle

  • Scheduling
  • Pre-hearing · notifications, docs
  • Conducting · real-time room
  • Post-hearing · transcripts, analysis

Scheduling

  • Drag-and-drop calendar
  • Officer availability
  • Conflict detection
  • Bulk scheduling
  • Continuance management
  • Holiday & blackout dates

Hearing room interface

  • Participant status
  • Duration tracking
  • Officer notes · timestamped
  • Quick document access
  • Case information panel
  • AI Mentor inline
  • Keyboard shortcuts
Why it matters
Built for administrative hearings — not retrofitted from a generic case tool.

Case lifecycle

  • Configurable status workflows
  • Priority levels
  • Legal hold support
  • Sealed case handling
  • Archival · per-type retention
  • Case numbers · internal and external
  • Custom metadata fields
  • Related case linking

Participants & contact

  • Participant types · claimant, respondent, witness, interpreter, attorney, representative
  • Multiple phone numbers
  • Email and address
  • Status tracking
  • Primary participant designation
  • User account linking

Documents & evidence

  • Secure upload
  • Type classification
  • Template-based generation
  • Multi-format support
  • Version control
  • Exhibit management

Case notes

  • Internal annotations
  • Timestamped entries
  • Privacy controls
  • User attribution
  • Search and filter
Why it matters
AI drafts the structure. The officer reviews, edits, and signs. Decisions still belong to humans.
Granted Denied Granted in part Dismissed Continued Withdrawn Settled Default

Decision components

  • Effective date · immediate, future, retroactive
  • Findings of fact · AI-drafted, officer-edited
  • Legal conclusions · with citations
  • Orders and remedies
  • Supporting citations · from RAG

Document generation

  • Template-based PDFs
  • Digital signature blocks
  • Automatic party notification
  • Mail / print generation
  • Pre-built templates
  • Custom template support
Why it matters
Deployment architecture can be evaluated with Google Cloud Assured Workloads. Authorization and suitability depend on the complete implementation. Per-tenant retention, legal hold, full audit chain.

Authentication

  • JWT token-based
  • Multi-factor · TOTP, SMS, email
  • SSO · SAML 2.0, OAuth 2.0, Azure AD
  • Configurable session timeout
  • Device trust
  • Concurrent session limits
  • Account lockout protection

Authorization

  • Role-based access control (RBAC)
  • Granular permissions
  • Row-level security
  • Data visibility controls
  • Impersonation for support

Data protection

  • TLS 1.2+ in transit
  • AES-256 at rest
  • Field-level encryption for PII
  • Cloud-managed secrets

Audit & logging

  • Every action logged
  • Data change tracking
  • Access logs
  • Retention-based archival
  • Compliance reports

Compliance features

  • Configurable retention
  • Legal hold support
  • Data export · SARs
  • Data deletion / anonymization
  • Data export, deletion and anonymization controls

Deployment posture

  • Google Cloud Assured Workloads
  • Deployment-specific authorization review
  • Deployment boundary review
  • Per-tenant retention & legal hold
  • Audit chain on by default
Why it matters
Reach participants on the channel that works for them — email, SMS, in-app, Teams.

Channels

  • Email
  • SMS / text
  • In-app
  • Microsoft Teams · webhook

Trigger events

  • Hearing scheduled
  • Hearing reminder
  • Hearing cancelled / rescheduled
  • Disposition recorded
  • Case status changes
  • Document uploads
  • System announcements

Management

  • Template customization
  • Sender branding
  • Delivery tracking
  • Retry logic
  • Scheduling
Why it matters
Connect hearing workflows with the calendar, storage, identity and case systems your agency uses. Define the data exchanged and the systems that remain the source of record.

Calendar

  • Google Calendar · two-way
  • Microsoft Outlook · two-way
  • Automatic event creation
  • Change synchronization
  • Cancellation handling

Video

  • Google Meet
  • Microsoft Teams
  • Auto meeting link generation
  • Embedded video option

Cloud storage

  • Google Drive integration
  • Organized folders per case
  • Upload, download, share, delete
  • Connection health monitoring

Single sign-on

  • SAML 2.0
  • OAuth 2.0 / OpenID Connect
  • Azure AD · simplified setup
  • Attribute mapping

CRM

  • Salesforce sync
  • Object and field mapping
  • Configurable sync frequency

API & webhooks

  • RESTful API · Bearer auth
  • Comprehensive endpoints
  • Webhook events
  • Delivery logs and retry
  • Rate limiting by tier
Why it matters
The Monday-morning leadership review answered before someone asks for it.

Standard reports

  • Case analytics · volume, status, type, aging
  • Hearing analytics · volume, duration, caseload
  • No-show / continuation rates
  • Participant engagement

Custom reports

  • Visual report builder
  • Flexible field selection
  • Advanced filtering
  • Multiple chart types
  • Dashboard widgets

KPI tracking

  • Time-to-hearing
  • Completion rate
  • Decision timeliness
  • Custom KPIs per tenant
  • Target thresholds and alerts

Export & distribution

  • PDF, Excel, CSV, JSON
  • Scheduled generation
  • Email distribution
  • Shareable links
Why it matters
Complete data isolation. Per-tenant branding, business hours, custom case types, compliance checklists.

Tenant management

  • Self-service provisioning
  • Status · active, suspended, trial
  • Tier assignment
  • Feature flags per tenant
  • Impersonation for support · with audit

Tenant isolation

  • Complete data separation
  • Row-level security at DB layer
  • Separate storage buckets
  • Tenant-specific configurations

Tenant customization

  • Organization branding
  • Business hours and holidays
  • Timezone and localization
  • Custom case types
  • Disposition templates
  • Notification templates
  • Compliance checklists
Why it matters
Four roles, four interfaces — not one bloated dashboard with a hundred permissions.
Officer

Hearing officers

  • Today's hearings
  • Calendar view
  • Case list with search
  • Hearing room
  • AI Mentor panel
  • Transcript viewer
  • Disposition entry
  • Reports
Tenant admin

Agency administrators

  • User management
  • Settings configuration
  • Integration setup
  • Notification templates
  • Webhook configuration
  • API keys
  • Report builder
  • Audit logs
  • Legal research settings
Super admin

Platform operators

  • Tenant management
  • Platform settings
  • Feature configuration
  • STT engine management
  • AI model configuration
  • Legal research sources
  • System monitoring
  • Health checks
Participant

Claimants & respondents

  • Case information
  • Hearing notices
  • Dial-in details
  • Document submission
  • Message center
  • Accessibility features
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