Prepare in your office’s format.
Working findings, legal conclusions and orders follow the disposition type. The officer reviews, changes and approves the decision before it becomes final.
A case, not a collection of filesFollow the evidence.
Follow the evidence.
Then the reasoning.
Explore the path from the first exhibit to an officer-reviewed decision. The human decision stays at the center.
Case preparation
All the pieces. One record.
Bring exhibits and case files together before the hearing. Keep the source material close to the questions it raises.
A Decision notice Source documentB Supporting correspondence Source documentC Hearing testimony Recorded material
Evidence review
The useful moment, in view.
Surface relevant passages and possible conflicts. The officer returns to the source and decides what the evidence establishes.
TESTIMONY · 14:23“I sent the information requested.”
↳ Compare with Exhibit B · Correspondence
Working draftDraft the reasoning.
Draft the reasoning.
Keep its sources.
Prepare findings and legal conclusions for review, with supporting material alongside the text.
Finding of fact Draft
The claimant states that the requested information was submitted. [B] [C]
Illustrative wording. Not a legal conclusion.Officer review required
The decision is still yours.
The hearing officer checks the evidence, edits the reasoning and approves the final decision. AI does not sign it.
Hearing officer approvalPending human reviewReview → Edit → Approve
1 of 4 · Illustrative workflow
A mentor, never an auto-judgeThe source matters
The source matters
as much as the answer.
A suggested finding is only useful when the officer can inspect what supports it. Keep policy citations, passages of testimony and exhibits within the review.
Explore Digital Appeals & Records →A review worth makingTwo passages.
Two passages.
One question for the officer.
TESTIMONY
“I sent the information requested.”
CORRESPONDENCE
A record of what was received and when.
AI surfaces a possible conflict.
The officer resolves it.
The officer resolves it.
Illustrative review scenario
From hearing room to record
Keep the trail intact.
Leave a record reviewers can inspect.
Keep the case material and review history together. Include access, retention and export requirements in the discussion of your hearing process.
Product developmentExperience behind it.
Experience behind it.
A careful next step.
AdaptCX builds on an earlier, smaller version. The expanded platform has not yet been deployed in full at a customer site.
Read what’s proven and what’s new →Who makes the final decision?
The hearing officer. AI helps organize evidence, surface material and prepare a working draft. Authorized reviewers remain responsible for findings, legal reasoning and approval.
What should we use in a walkthrough?
A representative case pattern, its exhibits, your decision format and the review process. Use redacted or synthetic material initially, and agree a secure exchange before sharing sensitive records.
How does it fit our records environment?
Review the intake sources, records-system connection, hearing capture, export, retention and legal-hold requirements together. Those details determine the implementation scope.
