Product · Sovereign Deployment

Your Google Cloud, your perimeter, your rules.

Bring AdaptCX into your Google Cloud environment with clear responsibilities for identity, networking, encryption and operations.

Illustrative concept.
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Your cloud. A clear operating plan.

A narrated illustrative architecture review covering application boundaries, data paths and operational responsibilities in a Google Cloud environment.

A deployment your team can review.A deployment your team can review.1:17 · Watch video

Watch video · 1:17

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Narrator: AdaptCX Sovereign Deployment brings the deployment conversation into your Google Cloud environment. Follow Priya, a cloud lead, through an illustrative architecture review. Priya: Before we deploy, I want to see where the application runs and who owns each part. Narrator: Start with the application boundary. Map AdaptCX and its supporting services, then trace the request from identity to application to data. Priya: Access needs clear ownership. We need named roles and permissions for staff, services, and operators. Narrator: Next, review every data path, including AI processing. A project boundary alone does not explain where every service operates. Priya: Let us document the processing locations, key ownership, and which team handles monitoring and recovery. Narrator: The operating plan connects each responsibility to an owner. Proposed changes are reviewed, and the teams agree a release window. Priya: Now we have a concrete design to review, with the open decisions clearly recorded before deployment. Narrator: Your environment. A defined boundary. Clear responsibilities. Explore AdaptCX Sovereign Deployment with your cloud team.

Your cloud. A clear operating plan.

A narrated illustrative architecture review covering application boundaries, data paths and operational responsibilities in a Google Cloud environment.

FOLLOW A REQUEST

See where the controls sit.

An animated, conceptual deployment.
Not a live system or verified topology.

Your Google Cloud organizationIllustrative deployment model
→IDENTITY

Authorized request

Your IAM policies

Access checked
acxAPPLICATION

AdaptCX

Application boundary

Workload scoped
▤DATA

Configured services

Storage & database

Key controls applied
✓OPERATIONS

Reviewable activity

Logs & operating records

Evidence available
Encryption key ownership

Key ownership and service coverage are part of the architecture review.

Access starts with your policies.

Staff and service identities use the permissions configured for your environment. The application does not replace your access decisions.

Illustrative sequence. Service placement, AI processing, network flows and operational responsibilities are defined for each implementation.

OWNERSHIP, MADE CONCRETE

Not a location label.
A set of controls.

The cloud account is only the beginning. The useful question is what your team can inspect, configure and operate.

A defined infrastructure boundary.

A useful deployment design identifies the application, its supporting services and each data flow. It gives security reviewers something concrete to examine.

Clear key ownership.

Key ownership, service coverage and rotation responsibilities belong in the design, alongside the permissions that govern access to data.

An agreed operating model.

Release windows, freeze periods and recovery responsibilities belong in the implementation plan. The operating model should fit the work your organization does.

CHANGE WITH INTENT

A release is ready.
Your team decides when.

Review the change, agree the window and keep critical periods protected.

Release planningIllustrative example
Configuration reviewed

Proposed changes available for inspection.

Maintenance window agreed

Operational owners align on the rollout.

Freeze period respected

Hold changes during critical operations.

FOR THE ARCHITECTURE REVIEW

The questions behind
“in our cloud.”

Explore trust & security →
Does every service stay inside the same boundary?+

The application, storage, database and AI services need a service-by-service review. Confirm processing locations, network paths and external dependencies in the proposed topology rather than assuming the project boundary covers every data flow.

Who owns access, recovery and operations?+

Your team and the implementation team agree responsibilities for IAM, key rotation, backups, recovery, monitoring and releases. The architecture session maps those responsibilities to your existing operating model.

Does this make the deployment compliant?+

No deployment model is a blanket certification. Your security and compliance reviewers assess the configured services, access controls, data handling and required agreements against your requirements.

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Where does your data go when AI answers?

Where does your data go when AI answers?

A narrated overview of AdaptCX Sovereign Deployment in your Google Cloud environment.

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Narrator: When AI answers your callers, where does your data go? Narrator: With most AI tools, it leaves. Out of your perimeter, into someone else's cloud. Narrator: Then the questions start. Where is it stored? Who holds the keys? Narrator: What if it never left? Narrator: Meet AdaptCX. With Sovereign Deployment, it runs inside your own Google Cloud. Narrator: Your network. Your encryption keys. Your audit logs. AdaptCX works inside all of it, on your terms. Narrator: Answers come from your approved sources. And when someone needs a person, your staff take over with the whole conversation. Narrator: It plugs into the contact center you already run. No rip and replace. Narrator: Sovereign. Source-backed. Reviewable. Narrator: AdaptCX. Put AI to work. Keep your data in control. Book a walkthrough at adaptcx.ai.

Where does your data go when AI answers?

One engine, every engagement.

One engine, every engagement.

An illustrative benefits-appeal scenario showing how the AI Engagement Hub connects context, approved knowledge, staff guidance and human review.

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Narrator: Meet Maria. Her benefits were denied, she’s appealing, and she’s already called twice. Narrator: Usually, her request bounces between separate tools. AdaptCX runs it through one engine: the AI Engagement Hub. Narrator: First, it gets her request to the right team. Narrator: It remembers her whole story, from her claim to today’s chat. Narrator: Maria is frustrated, so it reminds the agent: listen first, then explain. Narrator: It finds the exact rule that applies, with the source. Narrator: It spots that her deadline is close, and flags it for staff. Narrator: It notices she’s called three times this week, a sign to follow up. Narrator: It helps supervisors see when the team is stretched. Narrator: Answers that work become guides your experts approve. Narrator: And when many people call about the same letter, it shows where to look. Narrator: One login. One audit trail. One record. Nine capabilities, one system. Narrator: AdaptCX AI Engagement Hub. One engine, every engagement.

One engine, every engagement.

Every appeal, from packet to decision.

Every appeal, from packet to decision.

An illustrative appeals workflow covering intake, case preparation, hearing support and an officer-reviewed decision.

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Narrator: Appeals arrive as packets, from everywhere, and the backlog grows. Narrator: At intake, AI analysis builds a summary, flags missing documents and red flags, and sets the case type. Narrator: Then it creates the appeal case, and assigns the best available officer. Narrator: The officer reviews everything before the hearing begins. Narrator: Participants dial in, or the officer calls each one. The oath is administered, and they join the hearing. Narrator: During the hearing, the officer gets a live transcript, Assist, and Mentor, surfacing the statutes and limitations that apply. Narrator: Afterward, the officer reviews the summary and the AI draft, then accepts, changes, or rejects it. The decision is the officer’s. Narrator: Faster decisions. A smaller backlog. Narrator: AdaptCX Digital Appeals. Every appeal, from packet to decision.

Every appeal, from packet to decision.

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See it in action

Your cloud team will have questions.

So will we. Let’s get them in the same room.